How to Assign an Existing Contact to Additional Tags in ChatSilo

As your relationships with leads and customers evolve, you often need to classify a single contact under multiple categories, such as keeping someone tagged as an active Customer while also adding them to a Hot Leads or VIP Follow-up campaign.

ChatSilo makes it easy to assign multiple tags to any contact directly from your extension dashboard. Follow this step-by-step walkthrough to add extra tags to an already-tagged Facebook contact.

Step 1: Open ChatSilo inside Facebook Messages

Navigate to facebook.com/messages in your browser. Ensure you are logged into your Facebook account, then click the purple ChatSilo icon in your browser toolbar to launch the extension panel.

Note: ChatSilo must be active on facebook.com/messages to properly load and manage your contacts and tag data.

Step 2: Open the tag containing your contact

Inside the ChatSilo dashboard under the My tags tab, locate and click on the tag that currently holds the contact you want to update (for example, Customers).

Tip: If you have numerous tags, use the search bar at the top of the panel or scroll through your list to quickly find the right tag card.

Step 3: Open the contact menu and select "Manage Tags"

Once the tag expands, you will see a list of all contacts currently associated with it:

1. Locate the contact you want to re-classify (for example, Tanya Braun).
2. Click the three-dot menu icon (⋯) on the right side of their row.
3. Select Manage Tags from the dropdown menu.

Step 4: Select the additional tag and save

The Assign Tags popup window will open, showing all your available tags with their current status:

1. Notice that the contact's existing tag (e.g., Customers) is already selected with a blue checkmark.
2. Click the checkbox next to any additional tag you want to add (for example, Hot Leads). A green checkmark will appear beside it.
3. Click the purple Save Tags button at the bottom of the modal to confirm.

Once saved, the contact is immediately updated with both tags across ChatSilo. They will now appear under each assigned tag list and display all their active labels whenever you view them inside Facebook Messages.